Return & Exchanges

Shop With Confidence

At Nivoo, we want you to shop with confidence. If you're not satisfied with your purchase, we're here to help.

1

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is unused and in its original condition.
  • Original packaging, tags, and accessories are included.
  • The product is damaged, defective, or different from what you ordered.
2

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Opened or used personal care and beauty products.
  • Customized or personalized items.
  • Digital products and gift cards.
  • Clearance or final-sale items.
  • Products specifically marked as non-returnable.
3

Exchanges

Eligible products may be exchanged if they arrive damaged, defective, or incorrect, subject to availability.

If the replacement is unavailable, we may offer a refund or another suitable solution.

4

Damaged or Incorrect Orders

Please contact us within 48 hours of delivery and provide:

  • Your order number.
  • Clear photos or videos of the product.
  • Photos of the packaging, if applicable.

Thank you for shopping with Nivoo. Your satisfaction means everything to us.

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